Hello! I am Hesam,
As a highly qualified business analyst with an MBA degree, I possess extensive expertise in utilizing a wide range of business analysis tools such as Python, Tableau, and SQL. My experience includes effectively communicating with diverse stakeholders to ensure flawless project execution and minimize the risk of conflicts. Moreover, I am highly skilled in resolving any issues that may arise during the project.
Hesam Ghanbari
Business Analyst
Email:
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Education:
MBA SFU Beedie School of Business​​
EXPERIENCE
September 2023-March 2024
Digital Marketing Manager - Contract
Hydrophyll Systems Inc.
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Developed and implemented comprehensive dashboards using Tableau and custom data visualization platforms to meticulously monitor key performance indicators (KPIs), such as email marketing conversion rates and ROI of marketing campaigns. This enabled data-driven decision-making, leading to a 15% increase in email conversion rates and a 20% improvement in overall campaign ROI.
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Facilitated effective communication and collaboration among stakeholders, including senior management, clients, and vendors, to achieve consensus and drive project success, leading to a 30% increase in website traffic and a 25% boost in social media engagement.
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Managed the end-to-end lifecycle of the company’s website design project, from planning and budgeting to execution and analysis, working closely with the founders and web designers to ensure alignment with organizational goals and timely project delivery.
December 2021-August 2022
Personal Banking Advisor
TD Canada Trust Bank
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Utilized Agile project management principles to effectively prioritize and manage diverse requests from branch manager, creditors, and financial advisors, leading to a 25% increase in timely request fulfilment and improved workflow efficiency.
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Collaborated closely with branch manager, creditors, and financial advisors to develop personalized banking solutions, resulting in a 20% increase in client satisfaction scores and a significant improvement in the quality of services provided.
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Gathered and analyzed data from multiple sources, including customer feedback, transaction records, and financial reports, to identify trends and areas for improvement, leading to a 20% enhancement in service delivery and client satisfaction. ​
February 2019-August 2020
Sales Associate/Analyst
Rogers Communications
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Collaborated with store managers and inventory staff to ensure optimal stock levels and timely replenishment, resulting in a 15% reduction in stockouts and a 10% increase in overall sales.
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Utilized time management and task tracking tools to streamline sales processes and reduce response times, resulting in a 15% boost in productivity and a 25% improvement in meeting sales targets.
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Analyzed sales performance data to identify underperforming products or regions, enabling proactive adjustments to sales tactics and resource allocation.​
June 2017-August 2018
Sales and Marketing Consultant
Shaw Communications
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Implemented Agile methodologies to manage and prioritize daily sales and marketing tasks, resulting in a 25% increase in campaign efficiency and a 20% improvement in meeting project deadlines.
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Utilized data-driven insights to evaluate the effectiveness of various marketing campaigns. Analyzed key metrics such as conversion rates, customer acquisition costs, and ROI to assess campaign performance accurately. This analysis guided decision-making, allowing for the optimization of marketing strategies for maximum impact.
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Coordinated closely with technical teams and installers to ensure seamless service delivery, reducing installation times by 30% and enhancing customer satisfaction by 25%. ​
June 2015-July 2016
Chief Operations Manager
Hamisun Co.
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Collaborated closely with internal and external stakeholders, including managers from partner businesses, people managers, and the CEO, to identify and resolve operational issues, leading to a 30% improvement in service quality and a 20% reduction in operational downtime.
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Implemented Lean project management techniques to streamline processes and reduce waste, resulting in a 20% increase in project ROI and a 25% boost in team efficiency.
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Collected and analyzed data from company software and team managers, using advanced data visualization tools to create comprehensive reports for executives, which facilitated data-driven decision-making and led to a 15% increase in strategic planning accuracy.
EDUCATION
September 2022-September 2023
Master's in Business Administration-MBA
Simon Fraser University
Beedie the School of Business ​
SKILLS
Microsoft ExCel
Power BI
My SQL
Python
Tableau
Jira
EXPERTISE
Communication
My roles have consistently required exceptional verbal and written communication skills. Whether it was collaborating with cross-functional teams, presenting strategic plans to senior executives, or crafting persuasive marketing campaigns, effective communication has always been a core requirement of my responsibilities. I take pride in my ability to distil complex ideas into clear and compelling messages that resonate with diverse stakeholders.
Data Analysis
I bring to the table a strong proficiency in analytical tools, including Python, advanced Excel, and Tableau. Leveraging these tools, I have effectively analyzed complex data sets, identified key insights, and developed actionable strategies to drive business growth and optimize performance. By harnessing the power of data-driven decision-making, I have consistently delivered impactful results throughout my career.
Leadership
Since 2013, I have successfully held various leadership roles such as Business Development
Manager, Marketing and Sales Manager, and notably, Chief Operating Officer at Hamisun Co. In my capacity as Chief Operating Officer, I oversaw and managed strategic planning, operations, and marketing. I am proud to share that within a span of approximately one year, I achieved a remarkable turnaround for the company. This included doubling our customer base, increasing revenue by 8x, and expanding the team from 15 to 75 employees.